Refund Policy
Last updated: October 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with a country pack or the World Pass, you can request a full refund within 30 days of your order date — no questions asked.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or reply to your Paddle order receipt email. You can also contact us through the app and we will help you with the request.
What happens after a refund
When a full refund is approved, the refunded country pack (or World Pass) is locked again and any purchase entitlements from that order end. Approved partial refunds do not affect your access.
Notes
Purchases are one-time — there are no subscriptions to cancel. Paddle's Refund Policy (https://www.paddle.com/legal/refund-policy) also applies to all orders.